All of our home delivery orders are sent by Australia Post, giving you a wide range of delivery and collection options including Safe Drop. You can manage your delivery preferences by creating a MyPost account at the Australia Post website.
The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and being processed by our supplier. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
All of our prices and delivery fees are GST inclusive and we do not deliver any orders outside of Australia. We are not able to take orders over the phone or via email.
Click and Collect
Get FREE delivery to our vet hospital!
You may elect to have your parcel delivered to Ourimbah Veterinary Hospital at no additional charge. Our staff at the vet hospital will notify you by SMS or email when your parcel is ready to be picked up.
Our address is 10 Pacific Highway, Ourimbah NSW 2258. Our opening hours are as follows:
- WEEKDAYS: 8:30am – 7:00pm
- SATURDAY: 8:30am – 1:00pm
- SUNDAY: 9:00am – 11:00am
If you wish to pick up your parcel, please choose the Pick up from My Vet option at the checkout. You do not need to log in for Click and Collect.